Justin Thompson

Experience

2023 - Present

Serve as an escalation point for all technical matters and provide regular trainings to junior members of the NOC team.
Ensure network integrity for customers and staff, including edge/border devices.
Installation, fault monitoring, troubleshooting, and maintenance of Impulse Central Offices, Data Centers, Points of Presence, and HQ infrastructure.
24-hour on-call monitoring of all equipment.
Facilities maintenance and security.
Assist implementation team with customer equipment configuration prior to install.
Collaborate with exec staff and design networks based on needs and optimization.
Continuously learn new technology, especially Cato Networks’ SASE Platform.
Primary owner of Impulse managed SD-WAN product since 2023.
In charge of Ansible-Netbox integration codebase since 2023.
Company expert on Adtran configurations since 2022.
Assist in supporting all systems infrastructure and servers including Windows, VMware, Proxmox, BroadWorks, Sansay SBC, and a variety of Linux-based systems.

2018 - 2023

2011 - 2018

2021 - Engineered and implemented an automated Python script to analyze and compare complex SBC configurations as nested JSON files, leveraging iteration and recursion techniques, with nightly GitHub result uploads.
2023 - Spearheaded SD-WAN migration from 128T to Cato SASE, delivering premium support, network diagrams, and detailed MOPs while collaborating closely with stakeholders to ensure a seamless transition, achieving 99.9% accuracy within a critical timeframe.
2024 - Led the transition of VoIP firewalls from Cisco ASA to FortiGate in HA, configuring BGP, OSPF, MPLS, routing, and switching for redundant paths. Managed the team and resources, developing a clear plan to meet tight deadlines and ensure seamless implementation.
2024 - Designed, implemented, and documented a fully accessible remote lab environment, configuring 3 Dell servers (2 with EVE-NG cluster, 1 with Proxmox), implementing RAID, networking, iDRAC, and fiber cabling in the datacenter.
2024 - Led major version upgrades of Netbox and Ansible, including troubleshooting and resolving compatibility issues in Ansible Playbooks. Performed database migration to newer PostgreSQL version as part of Ubuntu OS upgrade.